COVID-19 Policy Statement & Travel Advisory
UPDATED 23 MARCH 2020
Given government restrictions on travel in Australia and to support the health and wellbeing of our guests and hotel colleagues, InterContinental Hayman Island Resort is temporarily closed.
We understand that this will impact your travel plans, which we are committed to supporting you cancel free-of-charge or reschedule for future dates. If you are booked to stay with us in the coming weeks, our Reservations Agents will be reaching out to contact you directly over the next few days, prioritising guests with imminent travel plans. If you have booked through an agent, you will need to speak with them regarding your reservation and their terms.
We thank you for your patience and understanding in these most challenging of times, and we look forward to welcoming you to InterContinental Hayman Island Resort soon.
PUBLISHED: 17 MARCH 2020
InterContinental Hayman Island Resort is committed to ensuring the health, safety and security of our guests and team members at all times. Since the global outbreak of COVID-19, additional precautions have been put in place to protect individuals within our resort and ensure a safe, enjoyable stay across the board. This includes, but is not limited to, heightened frequency in deep cleaning and sanitation of public spaces and accommodation rooms, as well as daily briefings to ensure enhanced operating protocols in line with the Australian Government Department of Health’s recommendations.
We know that flexibility is what our guests are looking for right now. So, we are waiving cancelation fees for existing and new bookings at InterContinental Hayman Island Resort and all IHG hotels globally for stays between 9 March and 30 April 2020.
We ask that you keep this cancellation policy in mind as the resort is adhering to the Australian Government’s self-isolation directive for international travellers, which came into effect at midnight Sunday 15 March:
“All people who arrive in Australia from midnight 15 March 2020, or think may they have been in close contact with a confirmed case of coronavirus, are required to self-isolate for 14 days.”
If you meet the following criteria, we ask that you refrain from travelling to InterContinental Hayman Island Resort in the next 14 days:
- If you have arrived in Australia after travelling or transiting through any overseas destination on or after 16th March.
- If you have left or transited through mainland China or Iran in the last 14 days, you must self-isolate yourself for 14 days from the date of leaving mainland China or Iran.
- If you are travelling from the Republic of Korea on or after 5th March, you must self-isolate yourself for 14 days from the date of leaving the Republic of Korea
- If you are travelling from Italy on or after 11th March, you must self-isolate yourself for 14 days from the date of leaving Italy.
- If you have been in close contact with a proven case of Coronavirus, you must isolate yourself for 14 days from the date of last contact with the confirmed case.
We would like to advise that InterContinental Hayman Island reserves the right to cancel your booking or deny access to anyone who falls within this category and has not complied with the mandated self-quarantine period. If you do arrive at InterContinental Hayman Island Resort within the mandated self-quarantine period, you will be immediately transferred into isolation and your case will be reported to emergency services.
For any queries regarding your stay, please contact us at email@example.com or +61 7 5501 9992